Where is my order?
We aim to fulfil all orders within 1–3 working days. Once your order has been dispatched, you'll receive a confirmation email. Around 60% of our orders include a tracking number — if yours does, it will be in that email.
Signed in? Check your account
The quickest way to view your order status and any tracking details is via your Bristol Melts account:
Don't have an account or need more help?
If you checked out as a guest, or if your order doesn't have tracking information, please don't hesitate to get in touch — we're happy to help.
- Email us: hello@bristolmelts.co.uk
- Or use our Contact page
Please don't share any payment details or full card numbers when contacting us.